Privacy policy

Last updated June 2026. This is a plain-language policy. It is a starting template and should be reviewed by your own counsel before launch.

HiThisIs runs a phone answering service for businesses. This policy explains what we collect, why, and what you can do about it. We keep it short on purpose.

Who the data belongs to

There are two groups of people in our service. Our customers are the businesses that sign up. Callers are the people who phone those businesses. Each customer's data is isolated from every other customer. One business can never see another business's calls or leads.

What we collect from customers

• Account details: business name, contact email, phone number, trade, and billing information.
• Configuration: your greeting, chosen voice, and notification settings.

What we collect from callers

• The phone number the call came from.
• What the caller tells the front desk: name, callback number, service address, the work they need, and how urgent it is.
• A recording and a written transcript of the call, kept for the customer's quality review and lead playback.

How we use it

To answer calls, capture and deliver leads to the right business, run billing, keep the service secure, and improve call quality. We do not sell personal information. We do not use call content to advertise to anyone.

Call recording

Calls are recorded. Where the law requires notice or consent, the customer is responsible for the disclosures their callers receive, and the front desk can be configured to announce that the call may be recorded. Recordings are stored against the customer's account only and can be deleted at any time.

Service providers

We use a small set of vendors to run the service: a telephony provider to carry calls, a speech provider to power the conversation, and a maps provider to confirm addresses. They process data only to provide their part of the service.

Retention and deletion

Leads and recordings stay available in the customer's account until the customer deletes them or closes the account. Customers can delete individual recordings or request full deletion of their data by emailing us.

Your choices

Customers can access, correct, export, or delete their data. Callers who want their information removed can ask the business they called, or contact us and we will route the request.

Contact

Questions about privacy? Email hello@hithisis.app.