Terms of service

Last updated August 2026. This is a starting template and should be reviewed by qualified counsel, including India telecom and data counsel, before you rely on it.

These terms cover your use of HiThisIs, a product of Four Cents. In these terms "we", "us", and "HiThisIs" mean Four Cents, and "you" or "Customer" means the clinic or business that signs up. By signing up or using the service you agree to them.

The service, and that it is automated

HiThisIs is an automated front desk. It answers and places calls on your behalf using an automated, AI-based voice, captures caller details, and delivers them to you. It discloses that it is automated and that calls are recorded at the start of each call. You acknowledge the service is automated and is not a human agent, and that you remain responsible for the care you provide and for following up with your patients or callers.

Roles and data processing

For personal data of your patients and callers, you are the data fiduciary (controller) and Four Cents acts only as your data processor, handling that data on your documented instructions. Our handling is described in our Privacy Policy, which forms part of these terms and includes our processing commitments (a data processing addendum is available on request).

Your account

Keep your login secure and your contact, business, and billing details current and accurate. You are responsible for activity under your account. Tell us right away if you think it has been accessed without permission.

Your responsibilities and warranties

You confirm that you: (a) are the data fiduciary for all patient data and have a lawful basis, and where required valid consent under the Digital Personal Data Protection Act, 2023, to collect it and to have us contact your patients on your behalf; (b) have given your patients the notices the law requires; (c) remain responsible for your own medical-confidentiality and professional-conduct duties, including the National Medical Commission regulations and any clinical-establishment rules that apply to you; (d) will use the outbound calling only for service and transactional messages to patients with whom you have an existing relationship, and not for promotional or marketing calls; and (e) will obtain verifiable parental or guardian consent before we process any data of a patient under 18.

Telecom compliance

Outbound calls are limited to service and transactional messages. You authorise us to place those calls on your behalf and you remain responsible for the lawful basis and existing relationship with each patient we contact for you. Where telecom registration such as DLT registration, preference-register scrubbing, or an approved calling header applies to communications to your patients, the parties will agree in writing who holds it. You will not use the service to place promotional or marketing calls.

Acceptable use

You agree to use the service lawfully and in line with our acceptable use policy. You will not upload or process data you do not have the right to process.

Billing

Plans carry a monthly minimum commitment billed in advance through our payment gateway, Razorpay. Usage above your plan's included minutes is billed at the listed rate, and we tell you before you reach your ceiling so you can pause, add a pack, or move up a plan. Taxes such as GST apply where required. You can cancel any time and your plan runs until the end of the current billing period. Fees already paid are not refundable except where required by law.

Availability

We work to keep the lines open around the clock, but we do not guarantee the service will be uninterrupted or that automated transcriptions are error-free, so please verify anything important. We may perform maintenance and will try to limit any impact.

Liability and indemnity

The service is provided as is. To the extent the law allows, HiThisIs is not liable for indirect or consequential losses, including lost business from a missed or mishandled call, and our total liability is limited to the fees you paid in the prior twelve months. You will indemnify us for claims arising from data you had no right to process or from calls placed without the consent or relationship you warranted above. Nothing here limits liability that the law does not allow to be limited.

Term and termination

Either party may end the service as set out in your plan. On termination you may export your data within a reasonable window, after which we delete it in line with our Privacy Policy, except records we must keep by law.

Governing law

The governing law and place for disputes will be as stated in your order or, if not stated, as agreed in writing. Given the India nexus of the service, India law may apply to India customers; confirm this point with counsel.

Changes and contact

We may update these terms and will let account holders know of a material change. Continuing to use the service after a change means you accept the updated terms. Questions? Email support@hithisis.com.