HiThisIs compared with Indian cloud telephony and IVR products
Most phone products sold to Indian businesses are cloud telephony: a virtual number, an IVR menu, and routing to people. HiThisIs is different in kind: it answers the call and has the conversation. These pages explain the difference product by product, and say plainly when the other product is the better fit.
Side by side, by category
The left column describes cloud telephony and IVR platforms in general. Exact features vary by product and plan, so verify current details with the provider.
| Cloud telephony / IVR | HiThisIs | |
|---|---|---|
| Answers the call itself, in the caller's language | No. An IVR plays a menu and routes to a person. | Yes. A live spoken conversation in Hindi, Marathi, Tamil and more. |
| Works when nobody is free or the office is closed | Queue, voicemail or a missed-call report. | Answers, takes details or books, and alerts you on WhatsApp. |
| Takes an appointment on the call | No. Booking needs a person. | Yes, into the slots you allow, with the time confirmed back. |
| Rings your staff first | Yes. Routing to staff phones is the core feature. | Yes. Ring your team first, hand to the receptionist only if nobody picks up. |
| WhatsApp alert after every call | Usually an SMS or an entry in a dashboard. | Yes, with name, ten-digit number and reason, within seconds. |
| Transcript and summary of every call | Recording, sometimes a transcript. | Recording, transcript and a one-line summary. |
| Built for | Teams of agents, sales floors, support desks. | Clinics, shops and offices with one line and no spare person. |
| What you still need | People to answer. | Nothing extra. Your staff answer when free. |
Product by product
one of India's largest cloud telephony platforms, known for virtual numbers, IVR, call routing to agents,...HiThisIs vs Knowlarity
a long-established Indian cloud telephony provider offering virtual numbers, IVR, call routing, recording...HiThisIs vs MyOperator
a popular Indian call management product for small and mid-sized businesses: a virtual number, an IVR...HiThisIs vs Servetel
an Indian cloud telephony provider with toll-free and virtual numbers, IVR, call routing, recording and...HiThisIs vs Ozonetel
an Indian contact-centre platform with dialers, IVR, agent desktops, omnichannel routing and analytics,...HiThisIs vs CallHippo
a virtual phone system offering numbers in many countries, a softphone, IVR, call routing and integrations...HiThisIs vs Freshcaller (Freshdesk Contact Center)
the phone channel of the Freshworks help-desk suite, with numbers, IVR, queues, routing to agents and...HiThisIs vs Tata Tele Smartflo
Tata Tele Business Services' cloud communication platform, with virtual numbers, IVR, call routing,...
Questions people ask
Can I use HiThisIs together with an IVR platform?
Often, yes. If an IVR platform routes your calls to staff phones, forward the unanswered ones to your HiThisIs number so the caller is answered instead of queued. Many businesses keep their existing number and IVR and add the receptionist behind it.
Is HiThisIs an IVR?
No. An IVR is a recorded menu. HiThisIs has a spoken conversation with the caller, answers their questions from the information you gave it, takes the details or books the slot, and sends you a WhatsApp summary.
When is an IVR platform the better choice?
When you have a team of agents who will answer the calls and you need queues, distribution, dispositions and reporting on them. The receptionist is for the calls nobody is free to take, and for businesses with no agent team at all.
Do I have to give up my virtual number?
No. Keep it. Forward it, on the conditions you choose, to the receptionist number. Nothing about your existing setup has to change on day one.
Are the details on this page current?
The descriptions are of the product category as generally understood. Features and prices of an IVR platform change, so verify the current details with the provider before deciding.
Hear the difference
Call 080 3170 3333 and ask for an appointment. No menu, no pressing 1.