How HiThisIs answers a call, start to finish
Here's exactly what happens from the moment your phone rings to the moment a lead lands in your pocket. The whole thing takes about a minute and a half, and your caller never knows they reached anything other than a helpful front desk.
Your number forwards to us
You point your business line, or just your missed and after-hours calls, at HiThisIs. Nothing to install. Keep the number you've always had.
It picks up on the first ring
No hold music, no phone tree. The caller hears a warm "Hi, this is [your company], how can I help?" and starts talking.
It has a normal conversation
It reacts to what the caller actually says, asks one thing at a time, and waits while they think. It never rushes them through a script.
It gets the five things that matter
Name, callback number, service address, what they need, and how urgent it is. It reads the number and address back to be sure.
It checks the address
The service address is matched against the map and confirmed with a postal code, so your crew rolls to the right place the first time.
You get the lead in seconds
The moment the call ends, the full lead hits your phone by text and your inbox by email. Emergencies are flagged so you can jump on them.
On purpose, it stays out of your way
A front desk should hand you a clean lead, not make promises you have to walk back.
It won't quote prices
Pricing is yours. It captures the job and lets you give the number once you understand the work.
It won't promise arrival times
Your schedule is yours. It marks urgency and leaves the timing to your team.
It won't book over your calendar
By default it captures and hands off. Scheduling stays in your hands until you decide otherwise.
It won't take work you don't do
If a caller asks for something outside your trade, it says so politely and still takes a message.