IT & Managed Services answering service that knows the trade
A it & managed services front desk that picks up on the first ring, talks like a person who's worked the trade, and texts you the lead in seconds. Plans from $99 a month, no contract.
- Understands a system outage, a support request, and the rest of your day
- Flags the real emergencies so you can jump on them
- Confirms the service address against the map
What your callers ring about
What counts as an emergency: a business-down outage, a breach, or systems offline right now. HiThisIs marks these urgent the second it hears them.
A front desk that already knows it & managed services
An IT and managed services provider. Callers report outages, security concerns, slow systems, new-setup needs, and support requests. Some are urgent business-down situations. Capture the issue and how urgent it is.
Speaks the trade
It recognizes the problems it & managed services callers describe, so the conversation moves fast and sounds natural.
Catches after-hours work
The calls that come in while you're on a job or asleep get answered and captured instead of going to voicemail.
Sends a clean lead
Name, number, confirmed address, the job, and urgency, in your phone before the truck pulls away from the last stop.
- Answers 24/7, nights and weekends
- Answers in English and Spanish, and switches mid-call
- Books a time and captures the job
- Texts and emails you the lead in seconds
- Sends leads to your tools by webhook
IT & Managed Services answering, where you work
IT & Managed Services answering, answered
Will it flag a business-down outage?
Yes. A business-down outage, a breach, or systems offline right now gets flagged as urgent and texted to you. A routine support request is captured as a normal lead.
Can it tell an outage from a new-setup inquiry?
Yes. It asks what is happening and how urgent it is, and separates an outage from a support request or a new setup. You know which to jump on.
Does it answer when a client's system goes down after hours?
Yes, it answers around the clock, so the after-hours outage reaches you. You decide how fast to respond.
Can it open a ticket with the details?
Yes. It captures the issue, the client, and how urgent it is, and gets it to you by text and email so you can jump on it.
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