A Bengali-speaking AI receptionist for your business
It answers in Bengali on the first ring, switches to Hindi or English when the caller does, books the appointment, and sends you the details on WhatsApp. Built for businesses in Kolkata, Howrah, Siliguri, Durgapur and the rest of West Bengal, plus Bengali speakers in Tripura and Assam.
What a call sounds like in Bengali
A caller booking an appointment.
Receptionist: নমস্কার! আমি ফ্রন্ট ডেস্ক থেকে বলছি। বলুন, আমি কীভাবে সাহায্য করতে পারি?
Caller: আমার কালকের অ্যাপয়েন্টমেন্ট দরকার।
Receptionist: নিশ্চয়ই। কালকের সময় দেখে নিচ্ছি। আপনার পুরো নাম আর মোবাইল নম্বরটা বলবেন?
Why Bengali matters on the phone
Bengali is the first language of Kolkata and the state, with English for numbers and Hindi from the many migrant callers. Callers book in Bengali with English numbers and times. A receptionist that answers in Hindi only sounds like a call centre in another state.
How the receptionist speaks Bengali
'Nomoshkar' opening, formal 'apni', and a calm, unhurried pace that Kolkata callers respond to. Bengali with English for numbers is how most people book here, and the front desk answers in the same register.
Three calls it handles every day
Booking an appointment
Caller: আমার কালকের অ্যাপয়েন্টমেন্ট দরকার।
Receptionist: নিশ্চয়ই। কালকের সময় দেখে নিচ্ছি। আপনার পুরো নাম আর মোবাইল নম্বরটা বলবেন?
Asking whether you are open
Caller: আজ কটা পর্যন্ত খোলা থাকবে?
Receptionist: আজ সন্ধ্যা পর্যন্ত খোলা। আপনি your city-র কোথা থেকে বলছেন, আর নম্বরটা বলবেন?
Leaving a number for a callback
Caller: এখন কথা বলতে পারব না, পরে ফোন করুন।
Receptionist: নিশ্চয়ই। your city-র টিম আপনাকে ফোন করবে। নাম, নম্বর আর সুবিধের সময় বলুন।
Mixed-language callers
Real calls are rarely in one language. A Bengali speaker will say the date in English, the doctor's name in English, and everything else in Bengali. The receptionist does not switch mode or ask the caller to pick; it answers the way the caller spoke. If a word is unclear it asks the caller to repeat or spell it, the way a careful human receptionist would, instead of guessing a name and sending you the wrong one.
What you get after the call
A WhatsApp message with the caller's name as they said it, their number as ten digits, and what they wanted, in the language you chose for your reports. The transcript and a summary are saved against the call in your dashboard.
Questions people ask
Does the receptionist switch language in the middle of a call?
Yes. If a caller opens in Bengali and switches to English or Hindi for a date or a number, the receptionist follows in the same sentence. It never asks the caller to choose a language.
Is it a real voice or a recording?
It is a live conversation, not a recorded menu. The caller says what they want in their own words and the receptionist responds to that, asks the follow-up questions your business needs, and confirms the details back.
What about callers who do not speak Bengali?
You choose the languages for your line. Most businesses set Bengali plus Hindi and English, and the receptionist answers in whichever the caller uses first.
Will my WhatsApp alert be in Bengali too?
The alert gives you the caller's name, number and reason in the language you set for your reports. Names spoken in Bengali are written the way the caller said them.
Can it handle a Bengali accent from a different district?
Regional variation is expected. Where a word is unclear it asks the caller to repeat or spell it, exactly as a good human receptionist would, instead of guessing.
Hear it in Bengali
Call the demo line on 080 3170 3333 and have a conversation.