A Malayalam-speaking AI receptionist for your business
It answers in Malayalam on the first ring, switches to Hindi or English when the caller does, books the appointment, and sends you the details on WhatsApp. Built for businesses in Kochi, Thiruvananthapuram, Kozhikode, Thrissur and the rest of Kerala.
What a call sounds like in Malayalam
A caller booking an appointment.
Receptionist: നമസ്കാരം! ഞാൻ ഫ്രണ്ട് ഡെസ്കിൽ നിന്നാണ് സംസാരിക്കുന്നത്. പറയൂ, എങ്ങനെ സഹായിക്കാം?
Caller: നാളത്തേക്ക് ഒരു അപ്പോയിന്റ്മെന്റ് വേണം.
Receptionist: തീർച്ചയായും. നാളത്തെ സമയം നോക്കാം. നിങ്ങളുടെ മുഴുവൻ പേരും മൊബൈൽ നമ്പറും പറയാമോ?
Why Malayalam matters on the phone
Malayalam is the first language of Kerala callers, who mix in English for times and numbers and expect a formal register. Malayalam with English numbers is the normal way to book here. Callers are precise about time, so the receptionist confirms the exact slot.
How the receptionist speaks Malayalam
'Namaskaram' opening, respectful forms throughout, and the time repeated with the meridian (morning or evening) stated plainly. Malayalam with English for times and numbers is the normal mix here, and the front desk answers the same way.
Three calls it handles every day
Booking an appointment
Caller: നാളത്തേക്ക് ഒരു അപ്പോയിന്റ്മെന്റ് വേണം.
Receptionist: തീർച്ചയായും. നാളത്തെ സമയം നോക്കാം. നിങ്ങളുടെ മുഴുവൻ പേരും മൊബൈൽ നമ്പറും പറയാമോ?
Asking whether you are open
Caller: ഇന്ന് എത്ര മണി വരെ തുറന്നിരിക്കും?
Receptionist: ഇന്ന് വൈകുന്നേരം വരെ തുറന്നിരിക്കും. your cityയിൽ എവിടെ നിന്നാണ് വിളിക്കുന്നത്, നമ്പർ പറയാമോ?
Leaving a number for a callback
Caller: ഇപ്പോൾ സംസാരിക്കാൻ പറ്റില്ല, പിന്നീട് വിളിക്കൂ.
Receptionist: തീർച്ചയായും. your city ടീം വിളിക്കും. പേര്, നമ്പർ, സൗകര്യമുള്ള സമയം പറയൂ.
Mixed-language callers
Real calls are rarely in one language. A Malayalam speaker will say the date in English, the doctor's name in English, and everything else in Malayalam. The receptionist does not switch mode or ask the caller to pick; it answers the way the caller spoke. If a word is unclear it asks the caller to repeat or spell it, the way a careful human receptionist would, instead of guessing a name and sending you the wrong one.
What you get after the call
A WhatsApp message with the caller's name as they said it, their number as ten digits, and what they wanted, in the language you chose for your reports. The transcript and a summary are saved against the call in your dashboard.
Malayalam-speaking cities
Questions people ask
Does the receptionist switch language in the middle of a call?
Yes. If a caller opens in Malayalam and switches to English or Hindi for a date or a number, the receptionist follows in the same sentence. It never asks the caller to choose a language.
Is it a real voice or a recording?
It is a live conversation, not a recorded menu. The caller says what they want in their own words and the receptionist responds to that, asks the follow-up questions your business needs, and confirms the details back.
What about callers who do not speak Malayalam?
You choose the languages for your line. Most businesses set Malayalam plus Hindi and English, and the receptionist answers in whichever the caller uses first.
Will my WhatsApp alert be in Malayalam too?
The alert gives you the caller's name, number and reason in the language you set for your reports. Names spoken in Malayalam are written the way the caller said them.
Can it handle a Malayalam accent from a different district?
Regional variation is expected. Where a word is unclear it asks the caller to repeat or spell it, exactly as a good human receptionist would, instead of guessing.
Hear it in Malayalam
Call the demo line on 080 3170 3333 and have a conversation.