AI receptionist for diagnostic labs and pathology centres in India
A front desk built for diagnostic labs and pathology centres. It answers every call in your patients' and customers' own language, captures exactly what you need, and sends it to your phone in seconds. Never lose a caller to a busy line again.
What it captures for diagnostic labs and pathology centres
- Caller name
- Phone number
- Test or package they want
- Home collection or walk-in
- Preferred date and time
The call diagnostic labs and pathology centres cannot afford to miss
Most lab calls are simple: test prices, home-collection slots, report timing. When they go unanswered, the sample and the revenue go to the lab that picked up.
HiThisIs answers on the first ring, day or night, in the languages your callers use. It knows the questions a diagnostic lab needs answered, so it captures caller name, phone number, test or package they want, home collection or walk-in, preferred date and time without your team lifting the phone. The details land on WhatsApp and in a Google Sheet within seconds, and anything urgent, like a doctor's office calling to expedite a critical report, is flagged to the top so it is seen first.
Set up for how you actually work
You decide what happens on each call. It can take the caller's details and hand them straight to your team, or confirm an appointment against your own rules. You set the languages, the questions, and who gets the alert. It runs quietly on your existing number, so nothing changes for the caller except that someone always picks up.
How it works for diagnostic labs and pathology centres
It answers every call
Day, night, weekends and holidays, on the first ring, in the caller's own language. No missed call, no engaged tone, no voicemail nobody checks.
It has a real conversation
It listens, asks the right questions for your work, and captures the details that matter so you are not calling back blind.
It sends you the lead
Within seconds of hang-up you get the caller's name, number and reason on WhatsApp and in a Google Sheet, ready to act on.
Handled properly, by the book
Callers are told the line is automated and that the call may be recorded to handle their request. Personal data is handled under India's DPDP Act 2023. Any outbound call is a service or appointment update to your own patients and customers, never marketing and never spam.
Questions people ask
Can it book a home collection slot?
Yes. It captures the test, the address area and the preferred slot, and sends it to your team so a phlebotomist can be scheduled.
Can it quote test prices?
It shares the details you set up and captures the enquiry, so a price question turns into a booked test instead of a missed call.
Diagnostic lab by city
Give your diagnostic lab a front desk that never sleeps
Free trial. Rupee pricing. Answers in your patients' language.