AI receptionist for orthopaedic clinics in Pune

The missed call that costs a Pune orthopaedic clinic the most

Orthopaedic patients often cannot move easily, so the phone is their first and sometimes only way in. A missed call is a patient in pain who gives up. In a city like Pune, where a Marathi, Hindi and English mix, with a young patient base that expects a same-day reply. that pressure is worse, not better. Your front desk is already stretched, and the busiest hours are exactly when the phone rings the most.

HiThisIs sits on your number as a second front desk that never gets busy. When your team is with a patient, on the other line, or gone for the day, it picks up in Marathi or whichever language the caller uses, has a normal conversation, and writes down patient name, phone number, the injury or joint concern, referred or self, preferred time. You get all of it on WhatsApp and in a Google Sheet within seconds, so the person who called Pune looking for orthopaedic clinic help hears back from you, not from the clinic down the road.

The calls a orthopaedic clinic in Pune actually gets

Not every call is a booking, and the ones that are do not announce themselves. These are the four that come in most often for orthopaedic clinics, and what the front desk does with each one.

When they come in. Evenings and weekends, plus the sharp spikes after any accident, which never wait for office hours. In Pune that lands either side of the commute, when the caller has time and your desk does not.

What one missed call is worth. A replacement case is worth more than a month of consults, and it starts with one call from a family comparing surgeons.

How the phone behaves in Pune

Pune mixes long-standing local practices with a large transferred-in population, so the same phone takes Marathi, Hindi and English calls one after another. Enquiries come heavily in the evening after office hours, and new arrivals to the city ring several businesses before choosing one.

None of that changes what a orthopaedic clinic needs from a call: the name, a number that reaches them, and what they actually want. It changes when the call comes and which language it comes in, which is the part a front desk has to be ready for.

What a caller in Pune actually hears

Most calls in Pune open in Marathi. Plenty come in Hindi or English instead, and many switch part way through a sentence. The front desk follows the caller rather than asking them to start again.

Most callers start in Marathi, and many switch to Hindi or English mid-sentence. The front desk switches with them and never asks anyone to repeat themselves in another language.

What it captures on every call

You decide whether it simply takes the details and hands them to your team, or confirms a slot against your own rules. Either way, nothing sits in a voicemail box, and the urgent cases, like a fresh fracture or an accident case, are flagged to your team first.