AI receptionist for veterinary clinics in Pune

The missed call that costs a Pune veterinary clinic the most

A pet owner with a sick animal will not wait. If your line is busy, they call the next vet, and you have lost that family for good. In a city like Pune, where a Marathi, Hindi and English mix, with a young patient base that expects a same-day reply. that pressure is worse, not better. Your front desk is already stretched, and the busiest hours are exactly when the phone rings the most.

HiThisIs sits on your number as a second front desk that never gets busy. When your team is with a patient, on the other line, or gone for the day, it picks up in Marathi or whichever language the caller uses, has a normal conversation, and writes down owner's name, phone number, the pet and the problem, how urgent it is, preferred time. You get all of it on WhatsApp and in a Google Sheet within seconds, so the person who called Pune looking for veterinary clinic help hears back from you, not from the clinic down the road.

The calls a veterinary clinic in Pune actually gets

Not every call is a booking, and the ones that are do not announce themselves. These are the four that come in most often for veterinary clinics, and what the front desk does with each one.

When they come in. Nights and Sundays. Pets do not get sick during clinic hours, and most vet lines are simply off. In Pune that lands either side of the commute, when the caller has time and your desk does not.

What one missed call is worth. A pet owner who gets through once brings that animal to you for its whole life. One that does not, never comes back.

How the phone behaves in Pune

Pune mixes long-standing local practices with a large transferred-in population, so the same phone takes Marathi, Hindi and English calls one after another. Enquiries come heavily in the evening after office hours, and new arrivals to the city ring several businesses before choosing one.

None of that changes what a veterinary clinic needs from a call: the name, a number that reaches them, and what they actually want. It changes when the call comes and which language it comes in, which is the part a front desk has to be ready for.

What a caller in Pune actually hears

Most calls in Pune open in Marathi. Plenty come in Hindi or English instead, and many switch part way through a sentence. The front desk follows the caller rather than asking them to start again.

Most callers start in Marathi, and many switch to Hindi or English mid-sentence. The front desk switches with them and never asks anyone to repeat themselves in another language.

What it captures on every call

You decide whether it simply takes the details and hands them to your team, or confirms a slot against your own rules. Either way, nothing sits in a voicemail box, and the urgent cases, like an injured pet or an animal in visible distress, are flagged to your team first.